Understand active listening skills, manipulate situations with a range of behaviour techniques, using social influencing theories with interactive scenarios.
Learn how to effectively change people's behaviour at work, this Behaviour Change course uses a range of health & Safety based workplace scenarios, and focuses on how a change in behaviour may be influenced using a tool kit of methods, including the 'Stepping Stones to Behavioural Change'. We focus on a subject close to our heart, the key issues of Compliance, Commitment and Trust, and how to obtain them.
This course considers the impact of creating trust within the workforce and how it can impact areas such as the health and safety culture within an organisation, and how someone with responsibility such as a Health & Safety Professional may take a considered approach to effective communication in order to effectively achieve their goals.
During this online training course we introduce you to a fictitious company, a retail distribution organisation centred around a warehouse and office premises, employing approximately 40 people. You will assume the role of the new Health & Safety Manager within the company; Peter Jones.
As part of this course you will interact with individuals within each scenario in order to identify and demonstrate your ability to use, and understand the benefits of Active Listening Skills.
These scenarios demonstrate a new Health & Safety Manager dealing with first encounters, but you can apply the principles to your own circumstances.
Provided by IBIS Training.