Found Active listening in the category of Safety Management Courses.
Understand active listening skills, manipulate situations with a range of behaviour techniques, using social influencing theories with interactive scenarios.
Course Lessons, Active listening Menu: Behaviour Change Introduction, Influencing in the Workplace, active listening Toolbox, Communication Scenario - Peter & Head of Finance & Resources, Planning for Behavioural Change, Communication Scenario - Peter & Warehouse Operative, Useful Social Influencing Theories, Personality Types & Character Traits, Communication Scenario - Peter & Chief Executive, Using a 3rd Party in the Influencing Process, Communication Scenario - Peter & Warehouse Manager
Active listening Related Tags: risk, behaviour, change, safety, health, influence, positive, culture, compliance, commitment, trust, crisis, customer service, active listening, establishing authority, level 3,
Found Active listening in the category of Health & Safety Courses.
Exploring our own prejudices, ideas, attitudes, behaviours and actions to develop the ability to be more proactive and challenging in promoting equality and diversity in the workplace.
Course Lessons, Active listening Menu: Equality, Diversity & Human Rights
Active listening Related Tags: equality, diversity, diverse, anti-discrimination, discrimination, empower, perspective, rights, responsibilities, society, stereotype, attitude, gay, bisexual, transgender, lesbian, understanding, prejudice, damage, relationships, communication, background, ability, abilities, age, culture, religion, belief, gender, award, level 3,