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This Challenging Management Conversations Course learning outcomes include; Difficult conversations. How can you prepare? Performance management and communicating bad news such as redundancies. Learn how emotional intelligence can impact effective communication, and can help you to navigate conflict. We explore how to thoroughly prepare and plan for difficult conversations and delve into the cultural aspects which are vital considerations in an increasingly multicultural society.
Key-points of IBIS Training
Our clients trust us to deliver and guide them through their workplace training.
This online course includes all of the 7 lessons above. It is designed to develop the trainees Challenging Management Conversations skills for health and safety compliance in the workplace, providing valuable real-world learning outcomes at a high speed. It's used by individuals, groups and businesses to train their workforce across industries including Education & Schools, Manufacturing & Engineering, Offices & Business Services, Retail, Digital Services & Design, Government & Institution, Charities & NGO, Oil, Gas & Mining, Travel & Leisure, Care Homes & Domiciliary Care, Hospital Recruitment, Logistics & Maritime, among others.
Provided by IBIS Training based in London, it's accessible at anytime online from an internet connected device at work or home, such as a computer, tablet or smart phone. Teams have access to a highly rated LMS and all successfully completing trainees achieve a Certificate of Completion.—
This Challenging Management Conversations course is designed to equip learners with the necessary skills and strategies to effectively navigate challenging conversations. Whether it's delivering bad news, providing constructive feedback, addressing conflicts, or discussing sensitive topics, this course will provide learners with practical techniques and insights to communicate confidently and achieve positive outcomes.
This Challenging Management Conversations course will help you to recognise the negative consequences of avoiding or mishandling challenging discussions, and appreciate the value of effective communication, in navigating difficult conversations.
You will learn how to conduct background research and gather information in preparation for a successful outcome of a difficult conversation.
Our Effective Communication Strategies will help you to understand how to use active listening techniques to enhance understanding and empathy, and how you can use assertive and non-confrontational language to frame conversations effectively.
Learning about Emotional Intelligence, will help you to recognise and manage emotions during challenging conversations, and provide strategies to remain calm and composed under pressure.
Course Tags: emotional intelligence, performance, management, cultural, conflict, preparation, planning, supervisor, manager, team leader, director, stress, team, challenging conversations, communication, active listening, behaviours, popular, level 3,